Measuring impact (KPI framework)
Last updated: 07/26/20261 min read
So that impact claims have a basis, the proposed metrics to track:
| Group | Typical metrics |
|---|---|
| Business | Active Rooms; active organizations/users; share of accounts using >1 room type; infrastructure cost per Room; contribution margin |
| Users | Time from sign-up → first live session; return rate; sessions per Room; estimated savings versus stitching tools |
| Society | Teachers/classes/learners reached (by region/income); merchants & revenue generated for small sellers; community organizations/civic events; self-host share; number of languages |
Rule: never publish user/impact numbers that have not been measured, in any material. External market figures (section 2) must carry sources and an "indicative" caveat.