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Content team guide

Last updated: 07/26/20262 min read

13.1. Messaging pillars

  1. Unification: "One Room. Any Experience." — replace many tools with one foundation.
  2. Sovereignty: "On your own infrastructure." — data sovereignty, no per-minute fees.
  3. For everyone: "In your language, within your reach." — local-first (genuine localization in every market), low cost, accessible.
  4. Honesty & quality: a product that tells the truth, does the work, and looks professional.

13.2. Tone of voice

  • Professional, modern, credible — yet warm and approachable for small users.
  • No hype; prefer evidence and real user stories.
  • Natural native language in EVERY locale (no market favored), no stiff translations; technical terms explained plainly.

13.3. What to derive from this document

Content deliverableSource
WebsiteRoom OS · Nine room types · Users
Fundraising/partner deck[Summary] · Context · Business · Roadmap · KPIs
Sales materialsPositioning & model · Personas
User onboardingNine room types · The 5-step journey
ESG/impact materialsSocial impact · KPIs
Company culture docsValues & principles

13.4. Writing prohibitions

  • Never present features in the "in development / vision" group as if they exist (see the Honesty boundary).
  • Never publish user/impact numbers that have not been measured (see Measuring impact).
  • Never make misleading comparisons or disparage competitors; comparisons must be fair and verifiable.

13.5. Standard glossary

TermStandard meaning
RoomA persistent digital space; not synonymous with "a call"
Room OSThe platform thesis — one shared component system for every room type
SessionOne occurrence inside a Room (a meeting/class/live session)
ModuleA composable capability (chat, quiz, polls…)
Self-hostOperating media/data infrastructure on servers the user controls
Local-firstPrioritizing each market's own language in experience design; English is not the default